We understand that plans can change. Please read our cancellation and refund policy carefully before making a reservation at Emerald Resort Diveagar.
💡 For the best flexibility, we recommend contacting us directly at 8888077707 or WhatsApp when planning your stay. We're always happy to help find the best arrangement for you.
Cancellation Schedule
| Cancellation Notice | Refund Amount |
|---|---|
| More than 7 days before check-in | Full refund (minus payment processing fees, if any) |
| 3 to 7 days before check-in | 50% refund of the booking amount |
| Less than 3 days before check-in | No refund |
| No-show (without prior intimation) | No refund |
How to Cancel a Booking
To cancel your reservation, please contact us as soon as possible via:
- 📞 Phone: +91 88880 77707
- 💬 WhatsApp: Chat with us
- ✉️ Email: resortemerald24@gmail.com
Please have your booking confirmation number ready when contacting us.
Refund Process
- Eligible refunds will be processed within 7–10 business days of the cancellation confirmation.
- Refunds will be made to the original payment method used at the time of booking.
- The resort is not responsible for delays caused by banking institutions or payment processors.
Modifications to Reservations
- Date changes are subject to availability and must be requested at least 3 days prior to the original check-in date.
- Modifications to room type are subject to availability and may result in a price difference.
- Reducing the length of stay may be treated as a partial cancellation and subject to applicable cancellation fees.
Peak Season & Special Occasions
During peak periods (Diwali, Christmas, New Year, long weekends, and other holiday periods), stricter cancellation terms may apply. These will be communicated at the time of booking. Please confirm the specific policy when booking during peak season.
Force Majeure
In the event of natural disasters, government-mandated travel restrictions, or other circumstances beyond the control of either party, Emerald Resort will work with guests on a case-by-case basis to offer rescheduling or credit for future stays. Refunds in such cases are at the discretion of resort management.
Contact Us
If you have questions about our cancellation policy or need assistance with your reservation, please reach out:
- 📞 +91 88880 77707
- ✉️ resortemerald24@gmail.com
- 📍 Idea Tower Lane, Beach Road, near Shivaji Maharaj Chowk, Diveagar, Maharashtra 402404